Frequently AskedQuestions
Whether you're planning your first visit or returning for another unforgettable stay, we’ve gathered answers to some of the most common questions our guests ask. If you don’t find what you’re looking for, feel free to reach out.
Arrival information
Maison Cabrière is located at 49–51 Cabrière Street, Franschhoek, in the heart of the village, just a short stroll from world-class restaurants, galleries, and wine boutiques.
We offer secure off-street parking for your convenience. Upon arrival, a member of our team will be available to warmly welcome you and guide you to your suite.
Should you plan to arrive after 6pm, please let us know in advance so we can ensure a smooth and personal check-in experience.
Check-in and check out
• Check-in time is from 2:00 PM
• Check-out time is by 11:00 AM
Early check-in and late check-out may be arranged in advance, subject to availability. Each suite is thoroughly prepared for your arrival to ensure a serene and luxurious stay.
Rates
All rates are quoted in South African Rands (ZAR) and include breakfast served in-suite, daily housekeeping, and complimentary WiFi.
Rates are per suite, per night, and are based on double occupancy.
Seasonal and promotional rates may apply throughout the year. A minimum stay requirement may be in place during peak periods.
To confirm a reservation, a 50% deposit is required. The balance is payable on arrival.
Cancellation policy
We understand that travel plans can change. For this reason, we kindly request that cancellations be made at least 14 days prior to arrival to avoid charges.
• Cancellations made within 14 days of your arrival date will incur a 50% cancellation fee.
• Cancellations within 7 days, or in the case of a no-show, will incur the full booking amount.
We recommend travel insurance to protect against unforeseen circumstances.
Is breakfast included in the stay?
Yes. A beautifully presented breakfast is served in the privacy of your suite each morning, allowing you to begin your day in comfort and calm.
Do all suites have outdoor areas?
Our garden is a tranquil space with mature trees and quiet corners. Our pool is a delight in summer, with loungers that are perfect for soaking up the African sun. Each suite also has its own terrace or balcony, overlooking the greenery and majestic mountains beyond. (pool can be used by everyone)
Do you accommodate children or additional guests?
Our dream for Maison Cabrière is to create a quiet haven for visitors to Franschhoek and therefore the age limit for children at the hotel is 12 years. (If you’re looking for accommodation with young children, we have some lovely recommendations in our neighbourhood.)
Are pets allowed?
In the French tradition, we welcome small non-shedding and well behaved dogs of under 8kgs. In fact, we have thought of special treats for our four-legged guests.
Do the suites have fireplaces?
Yes. Several of our suites feature cosy fireplaces, perfect for cooler Cape evenings and romantic winter stays.
Do you offer WiFi?
Yes. Complimentary high-speed WiFi is available throughout the property.